Shipping Delays

On November 15, 2024 the Canadian Union of Postal Workers started a national strike. Canada Post operations have shut down for the duration of this strike. When operations resume, parcels in transit will be delivered as quickly as possible.

Please note - all couriers are currently experiencing a higher volume of packages than average. As a result, delivery delays are occurring. Delays due to postal service and courier disruptions are outside of our control. True North Yarn Co is not responsible for any late parcel deliveries.

 

True North Yarn Co. will continue to process and ship most new orders through alternative courier services for the duration of the CUPW National Strike, however all shipments/deliveries are expected to delayed.

Since True North Yarn Co. typically ships exclusively through Canada Post, delivery delays can be expected for all shipped orders, both new and currently in-transit.

• Orders shipped prior to November 15th will be delayed for the duration of the national strike. Once the national strike has ended, Canada Post will resume activity and parcels will be delivered.

• Orders shipping within Canada during the national strike will be processed via an alternative courier. Most new orders will be processed and shipped in 2-5 business days, though some may take longer. Delivery times will vary. These parcels are also expected to experience transit delays as the courier will be processing a much higher volume of parcels than normal. 
  We can not ship to PO Boxes via courier; orders containing shipping addresses with PO Boxes will be shipped when the CUPW national strike ends and Canada Post resumes activity. *If you do not wish to have your order shipped via courier service, please leave a note in the comment section at check-out to hold your order until regular Canada Post service resumes.*

• Orders shipping outside of Canada will be shipped when the CUPW national strike ends and Canada Post resumes activity. 

 

If you live in or around Barrie, ON, or will be travelling through Barrie, ON sometime in the near future, Local Pick-Up is available at our store. Select "Pickup In Store" at checkout. There is no timeline for Pickup orders - your order will be ready for your whenever you're in the area!