Orders & Payments
We accept the following methods of payment: Visa, MasterCard, American Express, Discover, True North Yarn Co. Gift Cards and Merchandise Credits. Please note that we don't accept cash, personal checks, or money orders for online purchases. We also don't ship orders C.O.D. We ship to all Canadian & U.S. states, territories, APOs and FPOs. For further information on international shipping, contact Customer Service at 705-737-4422.
Placing An Order Online
At the end of your checkout process, you'll see a confirmation page notifying you that your order is being processed. We encourage you to print this message for your records. When you’ve completed checking out online, you will receive an email confirmation of your order. You can check the status of your order by visiting the "Order Status" section at the bottom of the website. Your order will normally ship within 24 hours.
Placing An Order By Phone
To order by phone, call Customer Service at 705-737-4422.
Sales Tax Information
We are required by law to collect provincial sales tax on all orders being shipped to Canadian customers, based on the applicable rate that normally applies to purchases within your province/territory. We are not required to collect sales tax on orders shipped to the United States. Sales tax will be assessed on the total purchase, including shipping/handling charges (as required). If you have questions regarding sales tax, please feel free to contact Customer Service at 705-737-4422.
*Purchases paid for using eGift Cards are subject to applicable sales tax. No sales tax is charged when purchasing eGift Cards.
Order Totals & Backorder Charges
The order total on your checkout page includes all items ordered, plus shipping and handling, discounts, coupons and any applicable taxes charged. Sometimes the invoice total included in your package may vary if an item becomes unavailable or goes on backorder. Taxes, shipping and handling or charges are adjusted according to the actual items shipped. Your credit card will only be charged for the items that are shipped.
Check the offer disclaimers carefully. Sometimes only specific colors or sizes are offered at reduced prices. If you believe you haven’t received the correct price on a product, please contact Customer Care or email us at firstname.lastname@example.org for assistance within 7 days of your purchase. Please note that there are certain items where discounts do not apply. You can find these product exclusions on the product description pages.