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COVID-19

COVID-19 Update: July 28, 2021

 
For the safety of our staff and customers, and in accordance with Ontario's Reopening Plan - Step 3 our store in Barrie ON is currently open with reduced hours at limited occupancy to ensure physical distancing is maintained. 
Our online store is open 24/7, and we continue to offer curbside pickup for local customers - please find the details for curbside pick-up below. 
These past few months have been a challenging time for all of us as we and all of you have tried to navigate this brand new world. We appreciate you all for sticking by us and supporting our small business while we work hard to continue helping you with all your needs and providing you with the best service we can. We are incredibly grateful for your patience and willingness to learn new ways to do business with us. From all of us here at True North Yarn Co., we offer our sincerest Thank You to our wonderful customers! 
 
Thank you for your continued support and patience while we work to keep each other safe!

 

In Store Shopping - Limited Occupancy / Reduced Hours

Our Barrie, Ontario store is currently open for in-store shopping with reduced hours and occupancy for the safety of our customers and employees. 

What you can expect from us:
- Enhanced cleaning and disinfecting practices
- Store employees will be wearing masks
- No access to washrooms
- Limited store occupancy to ensure physical distancing at all times
- Reduced store hours

Monday through Friday: 11:00am - 4:00pm
Saturday and Sunday: CLOSED

What we ask of you:
- Wear a mask for the duration of your visit
- Use the provided hand sanitizer upon entering the store, and prior to handling any product
- Consider using a contactless method of payment
- Practice social distancing by maintaining 6' between yourself and other customers or store associates

Please know, in order to maintain physical distance and to keep interactions with customers contactless, we are currently unable to handle your works in progress.

When you arrive at the store please wait outside and we will let you in as soon as we're able! Due to the limited occupancy allowed in store there may be a bit of a wait outside. Please know that we can not hold spots in line. Shopping appointments are currently unavailable.

  

Ship to Home

We continue to ship orders throughout Canada and USA! We work hard to ship your orders out as soon as possible, all while maintaining a safe working environment for our employees. 

Due to the record breaking number of parcels delivery services are receiving, orders are taking longer than expected to arrive to customers. Unfortunately, these delays are out of our control. All shipped orders will have a tracking number provided so customers can find their most up-to-date tracking information.

 

Contactless Pickup

If you live locally to our shop - in the Barrie/Simcoe County area - we offer contactless curbside pickup! 

Place your order online at any time and select the 'Local Pickup' shipping option at checkout. We will contact you when your order is ready!

When you come to pick up your order just give us a call us from the parking lot and we will bring out your package. Please call 705-737-4422. 

Contactless curbside pickup is available Monday through Friday, 11am to 4pm.

 

If you have experienced any symptoms, have traveled, or have been exposed to someone with COVID-19 within the past 14 days, please visit us at a later date.

 

Questions?

Please email us at info@truenorthyarn.com

Please call the shop at (705) 737 - 4422