Shipping Information

Orders are packed and shipped Monday-Friday (excluding Holidays). Most orders are shipped within 2 business days from the order date.


Canada:

All orders are shipped with tracking numbers as Canada Post Expedited Parcels. Orders are processed and shipped in Barrie, Ontario, and delivery by Canada Post will take an average of 2 - 10 business days, depending on the shipping location.

Other shipping methods are available for an additional fee. If you would like to request an alternative shipping method (for example by courier - Purolator, Canpar, etc...), please contact us at info@truenorthyarn.com before placing your order. 


United States:

We only ship packages to the US through Canada Post USA Air, which does not include a tracking number. If you would like a tracking number on a package shipped to the US, please contact us before placing your order. We will need to adjust your shipping rate, as Tracked Packages cost more to ship than our advertised rates. 

Orders shipped to the USA that weigh over 1kg (2.2lbs) automatically receive a tracking number at no extra charge.

For further information on international shipping, contact Customer Service at 705-737-4422, or email us at info@truenorthyarn.com.

 

Outside Canada and USA

If you live outside of Canada or the United States and would like to place an order with us, please contact us at info@truenorthyarn.com and we can talk about your shipping options!

 

Location Value of Your Order Shipping Charge
Canada Up to $39.99 $12
Canada $40 to $99.99 $5
Canada $100+ FREE! 
United States Flat Rate $15

 

We offer a free curbside pick-up option if you live locally, are driving through Barrie in the near future, or want to have a friend/family member pick it up in person.  Simply select Free Curbside Pick-Up when checking out. We will contact you when your order is ready for pick-up! Curbside pickup is currently available Monday through Saturday, 11am - 5pm.

For any additional questions please contact Customer Service at 705-737-4422, or via email at info@truenorthyarn.com. Inquiries are generally returned within 24 hours.