Shipping Information

Orders are packed and shipped Monday-Friday only. Most orders are shipped within 2 business days from the order date.


Canada:

All orders are shipped, with tracking numbers, as Canada Post Expedited Parcels. Depending on how far you live from Barrie, Ontario, Canada Post may take anywhere from 1 - 7 business days to deliver your order.

If you require a different shipping method, please contact us before you place your order so we can arrange the new method and pricing based on your address.


United States:

We ship packages to the US through Canada Post USA Air, which does not include a tracking number. If you would like a tracking number on a package shipped to the US, please contact us before placing your order. We will need to adjust your shipping rate, as Tracked Packages cost more to ship than our advertised rates. 

Orders shipped to the USA that weigh over 1kg (2.2lbs) automatically receive a tracking number at no extra charge.

For further information on international shipping, contact Customer Service at 705-737-4422, or email us at info@truenorthyarn.com.

 

Location Value of Your Order Shipping Charge
Canada Up to $39.99 $12
Canada $40 to $99.99 $5
Canada $100+ FREE! 
United States Flat Rate $15

 

We offer a free curbside pick-up option if you live locally, are driving through Barrie in the near future, or want to have a friend/family member pick it up in person.  Simply select Free Curbside Pick-Up when checking out. We will contact you when your order is ready for pick-up! Curbside pickup is currently available Monday through Friday, 11am - 4pm.

For any additional questions please contact Customer Service at 705-737-4422, or via email at info@truenorthyarn.com. Inquiries are generally returned within 24 hours.