Shipping Information
Updated October 15, 2025:
The Canadian Union of Postal Workers have ended their National Strike. Operations and services at Canada Post have resumed, with CUPW conducting rotating strikes.
True North Yarn Co. will continue to process and ship new orders through Canada Post or an alternative courier service, depending on the delivery location.
If your parcel was delayed in transit with Canada Post during the National Strike, you can expect delivery soon. If you do not receive your parcel within 8 business days, please let us know!
Delays due to postal service and courier disruptions are outside of our control. True North Yarn Co is not responsible for any late parcel deliveries.
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Canada:
Most orders are shipped either as Canada Post Expedited Parcels or as UPS Standard Shipments depending on region, and a tracking number is provided at the time of shipping. Orders are processed and shipped in Barrie, Ontario, and delivery will take an average of 2 - 10 business days.
*Alternative couriers (Canpar, Purolator) may be used in certain locations*
Shipping cost is calculated at checkout. Shipping is free within Canada for orders over $125.00 (pre-tax).
Canadian Shipping Rates:
| Order Subtotal | Shipping Cost |
| Up to $69.99 | $15.00 |
| $70 to $124.99 | $7.00 |
| $125.00 + | FREE |
Other shipping methods are available for an additional fee. If you would like to request an alternative shipping method (for example by alternate courier - Purolator, Canpar, etc...), please contact us at info@truenorthyarn.com before placing your order.
*Some items are not eligible to be shipped at our regular shipping rate. These items are marked "In-Store Pickup Only". If you would like any of these items shipped to you, please contact us! Additional shipping charges will apply.*
United States:
Effective August 26, 2025:
Unfortunately, we are not shipping to the United States at this time due to shipping changes / new US customs regulations. Hopefully we will be able to ship to you again soon!
Outside Canada
At this time our online store is unable to accept orders for shipping outside Canada. If you live outside of Canada and would like to place an order with us, please contact us at info@truenorthyarn.com and we can talk about your options!
**Most orders are shipped within 3 business days from the order date. Weekends and Holidays may affect order processing and shipping times.**
We offer a free curbside pick-up option if you live locally, are driving through Barrie, ON in the near future, or want to have a friend/family member pick it up in person. Simply select Free Curbside Pick-Up when checking out. We will contact you when your order is ready for pick-up! Curbside pickup is currently available Monday through Saturday, 11am - 5pm.
For any additional questions please contact Customer Service at 705-737-4422, or via email at info@truenorthyarn.com. Inquiries are generally returned within 24 hours.